Contact
Real humans. Kind replies. We typically respond within 12–24 hours, Monday through Friday.
If you have a question about an order, a piece, a gift you're planning — or just want to say hello — we'd love to hear from you. Fill out the form below, or reach us directly at the email address below.
Email us directly
We answer every email personally. No bots, no scripts, no copy-paste.
Common questions, answered fast
Before you write — many questions have a quick answer here:
- Where's my order? Check your tracking link first (sent the moment your order ships). If something looks off, write us with your order number.
- Can I return or exchange? Yes — 30 days, no fine print. See our return policy.
- How long does shipping take? Orders process in 1–3 business days, delivery in approximately 10 business days. See full shipping info.
- Do you ship internationally? Yes — free shipping to the US, UK, Canada, Australia, New Zealand, and Ireland.
- Will it fit her? Most of our pieces feature adjustable closures (slide-adjust bracelets, open-band rings, extender chains). See the specific product page for fit details.
A note on response times
We're a small studio. Real people read every message. We aim to respond within 12–24 hours Monday through Friday, and within 48 hours on weekends. If you haven't heard from us in 2 business days, please check your spam folder — sometimes our replies land there.
About us
Carry Her Love is a sentimental jewelry studio operated by Shoescoo LLC, registered in Illinois, United States. We design pieces for the women who carry the most — and ship them to the US, UK, Canada, Australia, New Zealand, and Ireland.
For the women who carry the most.